Human being made processes to help him out,to structure his ways of working.He made processes to reduce his time if the work has to be done again and again.
In actual Processes are a good thing to have in a company,organization or even your life but today human has become a bleddy slave of these processes.
He is missing the obvious.Our corporate world is stinking of this process problem.
90% of us very often interact with unknown call centre guys and listen to this stuff regularly,”Sir! It will take n hours as per our process to complete.”
You say,”arey it wasn’t my fault! it was due to you!Everything is compete from my side!”
The reply is ,”Sorry for inconvinience Sir! but as per our PROCESS it will take this much time,Sorry again”
A fight at the call centre also focused on similar problem.
The below cartoon will further clear the grim situation.
Softwares like Oracle and SAP are supposed to simplify our business and make us smarter but whats happening is directly opposite.
I once went to a Reliance Wellness store,i bought a Crocin pack(10 tablets) and one more thing.Total bill was 20 rs.I went to the counter.The guy at the counter by mistake made a bill of rs 200 by mistake.After he realized his mistake,he started to force me to buy something worth Rs 180 so that he can adjust it.I said are you mad?He said Sir now the bill is made he cant do anything,I was like what crap?
Again the person was actually acting like a slave of bleddy PROCESS.Then someone came he did something with the PC and gave me a new bill and i got away from it.
Have a look at this now
An average person these days is burdened with the stale processes so much that he has lost his independence to use his own brain.
Whats the reason ?
1) Are we too fearful these day?
2) have we become ineffecient ?
Today we are the slaves of Processes and computers,may be future is even worse.We may be doing work for robots made by us as is feared from ages.
What you think?
The guy at Reliance Wellness must be new. He could have created another bill with negative values (credit) instead of debit. Or there must be some process to rectify, which either he didn’t know, or didn’t want his name to come up in the system, as we had a good process, it will also identify which front counter guys did mistakes…
What you say and think over is right… Too much of processes make the system slow and may make it buereaucratic along with standardising and bringing in transparency. But we can always modify and learn from our mistakes.
Let us hope common sense prevails in these conditions…